Refund Policy

We want you to love what you bought. If something isn't right, here's how we handle it.

Physical Products (Conversation Deck, Book)

• 30-day returns. Unused, in original condition, in the original packaging.
• Email us first at hello@harpersgrant.com for a return address.
• Refund issued to the original payment method within 5–10 business days of receipt.
• Original shipping is non-refundable. Return shipping is the customer's responsibility unless the item arrived damaged or defective.

Damaged or Defective Items

If your order arrives damaged or defective, email us a photo within 14 days of delivery and we'll send a replacement or full refund at no cost to you.

Digital Products (Digital Conversation Deck)

Because digital products are delivered instantly and cannot be returned, all digital sales are final. If you experience a technical issue (the file won't open, the download link doesn't work, you received the wrong file), email us within 14 days and we'll fix it or issue a full refund.

Order Cancellations

Physical orders can be cancelled for a full refund before they ship, usually within 24 hours of purchase. Once a label is created, cancellation isn't possible; the return process applies.

How to Start a Return

Email hello@harpersgrant.com with your order number and the reason for return. We respond within 1–2 business days.